Intercom

Overview

Transform customer feedback from Intercom into AI prototypes instantly. When customers describe feature requests or report issues in support conversations, generate interactive prototypes that show proposed solutions. Share these prototypes back with customers for validation, turning support interactions into product development opportunities.

The integration analyzes conversation history to understand customer needs fully. Group similar requests automatically to identify patterns, then generate prototypes that address multiple customer needs simultaneously. Support agents become part of the product development process by creating prototypes directly from customer conversations.

How it works

Click "Generate Prototype" from any Intercom conversation to transform customer feedback into an interactive demo. The AI analyzes the entire conversation thread, including customer messages, agent responses, and attached screenshots to create an accurate prototype of the requested solution.

Share prototypes directly in Intercom conversations using the Alloy messenger app. Customers can interact with the prototype without leaving the support chat, providing immediate feedback on whether the solution meets their needs. This rapid validation helps ensure you're building the right features.

Track prototype engagement and feedback within Intercom. See which customers interacted with prototypes, what feedback they provided, and which solutions resonated most. Use this data to prioritize development efforts based on validated customer interest.

Configure

An Alloy admin can enable this integration in Settings → Integrations. Authenticate with your Intercom account and select which workspaces to connect.

Configure automatic prototype generation triggers based on conversation tags like "feature-request" or "enhancement". Set up rules to generate prototypes when certain customer segments submit feedback, ensuring high-value customers see rapid response to their requests.

Customize prototype sharing settings to control how demos appear in conversations. Enable automatic follow-up messages when prototypes are ready, and configure feedback collection to capture customer reactions systematically.

Note: The integration supports Intercom's full conversation API, including custom attributes, conversation parts, and messenger apps.