Zendesk
Overview
Transform customer support tickets from Zendesk into AI prototypes instantly. When customers submit feature requests or describe problems through tickets, generate interactive prototypes that demonstrate proposed solutions. Share these prototypes back with customers for validation, turning support tickets into product development insights.
The integration analyzes ticket content, attachments, and conversation history to understand customer needs comprehensively. Automatically group similar tickets to identify patterns, then generate prototypes that address multiple customer issues simultaneously. Support agents become product advocates by creating prototypes directly from customer tickets.
How it works
Click "Generate Prototype" from any Zendesk ticket to transform customer feedback into an interactive demo. The AI analyzes the entire ticket thread, including customer descriptions, agent notes, and attached screenshots to create an accurate prototype of the requested solution.
Share prototypes directly in ticket responses using the Alloy app for Zendesk. Customers receive a link to interact with the prototype, providing immediate feedback on whether the solution meets their needs. This rapid validation cycle helps ensure you're building features that solve real customer problems.
Track prototype engagement and feedback within Zendesk. See which customers interacted with prototypes, what feedback they provided, and which solutions had the highest satisfaction ratings. Use this data to prioritize development efforts based on validated customer needs.
Configure
An Alloy admin can enable this integration in Settings → Integrations. Authenticate with your Zendesk account and select which brands and groups to connect.
Configure automatic prototype generation triggers based on ticket tags like "feature-request" or custom fields. Set up rules to generate prototypes when tickets from enterprise customers arrive, ensuring high-value accounts see rapid response to their requests.
Customize prototype sharing settings to control how demos appear in ticket responses. Enable automatic follow-up when prototypes are ready, and configure satisfaction surveys to capture customer reactions systematically.
Note: The integration supports Zendesk's full API, including custom fields, ticket forms, macros, and side conversations.