Freshdesk

Overview

Transform Freshdesk support tickets into AI-powered prototypes in seconds. Whenever customers submit issues or requests through Freshdesk, generate interactive prototypes that demonstrate potential solutions. Use these prototypes to validate ideas with customers, support agents, and product teams before investing in full implementation.

The integration analyzes ticket fields, conversation history, attachments, and related records in Freshdesk to understand customer needs. Combine those signals with Freddy AI insights to identify trending issues and automatically generate prototypes for the most impactful solutions. Support agents can create prototypes directly from the Freshdesk interface, without leaving their workflow.

How it works

Click Generate Prototype from any Freshdesk ticket to transform customer feedback into an interactive demo. The AI analyzes the complete context, including subject, description, conversation history, custom fields, attachments, and related records to create an accurate prototype of the requested solution.

Share prototypes directly from Freshdesk. Send prototype links in ticket replies, add them to internal notes, or share them with product and engineering teams for immediate feedback. This keeps everyone aligned around the same proposed solution.

Track prototype performance through Alloy analytics. See engagement metrics, measure customer satisfaction with prototype solutions, and identify which features resonate most with your user base. Use Freddy AI to predict which prototypes are most likely to succeed based on historical data.

Configure

1. Install Alloy in Freshdesk

Install Alloy from the Freshworks Marketplace

2. Sign in to Alloy

Once redirected, sign in with your Alloy account.

3. Start prototyping

Open any customer ticket in the connected helpdesk and click "Create Prototype". Alloy will instantly generate an interactive prototype based on the ticket's content.