Freshworks
Overview
Transform customer interactions from the Freshworks suite into AI prototypes instantly. Whether customers submit tickets through Freshdesk, IT requests via Freshservice, or chat through Freshchat, generate interactive prototypes that demonstrate proposed solutions. Share these prototypes across the Freshworks ecosystem for validation, turning every customer touchpoint into a product innovation opportunity.
The integration analyzes tickets, chat transcripts, and service requests across all Freshworks products to understand customer needs holistically. Leverage Freddy AI insights to identify trending issues and automatically generate prototypes for the most impactful solutions. Support agents across all Freshworks products can create prototypes directly from their familiar interfaces.
How it works
Click "Generate Prototype" from any Freshworks ticket, chat, or request to transform customer feedback into an interactive demo. The AI analyzes the complete context, including ticket fields, chat history, attachments, and related records to create an accurate prototype of the requested solution.
Share prototypes seamlessly across Freshworks products. Send prototype links through Freshdesk responses, embed them in Freshservice solutions articles, or share via Freshchat for immediate customer feedback. The unified approach ensures consistent prototype experiences regardless of the customer channel.
Track prototype performance through Freshworks Analytics. See engagement metrics across different products, measure customer satisfaction with prototype solutions, and identify which features resonate most with your user base. Use Freddy AI to predict which prototypes are most likely to succeed based on historical data.
Configure
An Alloy admin can enable this integration in Settings → Integrations. Authenticate with your Freshworks account and select which products and workspaces to connect.
Configure automatic prototype generation based on ticket properties, SLA levels, or Freddy AI predictions. Set up rules to generate prototypes for specific customer segments, product areas, or when tickets match certain criteria across any Freshworks product.
Customize prototype workflows to align with your Freshworks setup. Enable automatic prototype creation for high-priority tickets, configure approval processes for customer-facing prototypes, and set up custom apps to display prototypes within the Freshworks interface.
Note: The integration supports the complete Freshworks platform API, including Freshdesk, Freshservice, Freshchat, Freshsales, custom objects, marketplace apps, and Freddy AI capabilities.